Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM100000001900G
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Does not Play even after Bluetooth Audio Mode is Selected; 2018 - 2020 MY Sienna [11/2017 -        ]

Does not Play even after Bluetooth Audio Mode is Selected

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.

    Click here 2018 - 2020 MY Sienna [11/2017 -        ]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION

HINT:

Even if the portable player can play audio content, it may not be able to play via the in-vehicle device. This does not necessarily indicate a malfunction of the in-vehicle device.

PROCEDURE

1.

CHECK OPERATION

(a) Check if the portable player operates normally.

OK:

The portable player operates normally.

NG

MALFUNCTION IN PORTABLE PLAYER

OK

2.

CHECK AUDIO SETTINGS

(a) Display the "Sound Settings" screen.

(b) Set volume, fader and balance to the initial values and check that the sound is normal.

OK:

Audio system returns to normal.

NG

SET VOLUME TO HIGH AND TURN MUTE OFF SETTINGS

OK

3.

CHECK USING ANOTHER "BLUETOOTH" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check if the "Bluetooth" audio player plays normally on another "Bluetooth" audio compatible vehicle of the same model.

OK:

"Bluetooth" audio plays normally.

OK

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2018 MY Sienna [11/2017 - 08/2018]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY Sienna [08/2018 -        ]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE )

NG

MALFUNCTION IN PORTABLE PLAYER