| Last Modified: 04-05-2023 | 6.11:8.1.0 | Doc ID: RM1000000019008 |
| Model Year Start: 2018 | Model: Sienna | Prod Date Range: [11/2017 - ] |
| Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Satellite Radio Broadcast cannot be Received; 2018 - 2020 MY Sienna [11/2017 - ] | ||
|
Satellite Radio Broadcast cannot be Received |
CAUTION / NOTICE / HINT
NOTICE:
-
When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
- A communication malfunction DTC is stored.
- The radio and display receiver assembly may not operate normally.
- Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.
PROCEDURE
|
1. |
CHECK SURROUNDINGS |
(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.
Text in Illustration
|
*a |
Example |
*b |
In a tunnel |
|
*c |
In a building |
*d |
Under an overpass |
|
*e |
On a forest or tree-lined path |
*f |
Between tall buildings |
|
*g |
Under a cliff or overhang |
- |
- |
HINT:
If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.
OK:
Area above vehicle is not blocked.
| NG |
|
END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER) |
|
|
2. |
CHECK RADIO AND DISPLAY RECEIVER ASSEMBLY |
(a) Check if CH001 (free broadcast) can be received.
OK:
CH001 can be received.
| NG |
|
|
|
3. |
CHECK DISPLAY SETTING |
(a) Check the display screen.
Result
|
Result |
Proceed to |
|---|---|
|
"UPDATING" is displayed |
A |
|
"-----" is displayed |
B |
|
None of the displays above are shown |
C |
| B |
|
THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME |
| C |
|
|
|
4. |
CHECK CONTRACT CONDITIONS |
(a) Check if the pay-type contract has been extended, or if the contract period has ended.
OK:
Pay-type contract is valid.
| NG |
|
TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO TUNER COMPANY |
|
|
5. |
PERFORM ACTIVATION REFRESH |
(a) Perform activation refresh by referring to the satellite radio company web site (http://www.siriusxm.com).
HINT:
The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.
OK:
Malfunction disappears.
| OK |
|
END |
| NG |
|
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE (See page
|
|
6. |
CHECK DISPLAY |
(a) Check the display screen.
Result
|
Result |
Proceed to |
|---|---|
|
"SAT Check Antenna" is displayed |
A |
|
"SAT N. Signal" is displayed |
B |
|
"Loading" is displayed |
|
|
"SAT Channel Off Air" is displayed |
C |
|
After "---" is displayed, display automatically switches to CH001 |
D |
|
"SAT Ch Unauthorized" is displayed |
E |
|
"SAT Chan Unavailable" is displayed |
|
|
None of the displays above are shown |
| B |
|
END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER) |
| C |
|
CHANNEL IS CURRENTLY NOT BEING BROADCAST. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR (CONFIRM WITH RADIO STATION) |
| D |
|
CHANNEL BROADCAST HAS ENDED CONDITION (CONFIRM WITH RADIO STATION) |
| E |
|
|
|
7. |
REPLACE ANTENNA CORD SUB-ASSEMBLY (for NAVIGATION ANTENNA) |
(a) Replace the antenna cord sub-assembly (for navigation antenna) with a new or known good one and check if radio broadcasts can be received normally.
OK:
Radio broadcasts can be received normally.
| NG |
|
|
|
8. |
CHECK NO. 2 ANTENNA CORD SUB-ASSEMBLY (ROOF HEADLINING ASSEMBLY)) |
|
(a) Disconnect the antenna connector from the antenna cord sub-assembly (for navigation antenna). |
|
(b) Disconnect the antenna connector from the No. 5 antenna cord sub-assembly.
(c) Measure the resistance according to the value(s) in the table below.
Standard Resistance:
|
Tester Connection |
Condition |
Specified Condition |
|---|---|---|
|
BC-2 - AB-1 |
Always |
Below 1 Ω |
|
BC-2a - AB-1a |
Always |
Below 1 Ω |
|
BC-2 - Body ground |
Always |
10 kΩ or higher |
|
BC-2a - Body ground |
Always |
10 kΩ or higher |
| NG |
|
|
|
9. |
CHECK NO. 5 ANTENNA CORD SUB-ASSEMBLY |
|
(a) Disconnect the antenna connector from the telephone antenna assembly. |
|
(b) Disconnect the antenna connector from the No. 2 antenna cord sub-assembly.
(c) Measure the resistance according to the value(s) in the table below.
Standard Resistance:
|
Tester Connection |
Condition |
Specified Condition |
|---|---|---|
|
CD-3 - BC-1 |
Always |
Below 1 Ω |
|
CD-3a - BC-1a |
Always |
Below 1 Ω |
|
CD-3 - Body ground |
Always |
10 kΩ or higher |
|
CD-3a - Body ground |
Always |
10 kΩ or higher |
| NG |
|
|
|
10. |
CHECK TELEPHONE ANTENNA ASSEMBLY |
(a) Replace the telephone antenna assembly with a known good one (See page
![2018 - 2020 MY Sienna [11/2017 - ]; CELLULAR COMMUNICATION: TELEPHONE ANTENNA: REMOVAL](/t3Portal/stylegraphics/info.gif)
).
(b) Check if radio broadcasts can be received normally.
OK:
Radio broadcasts can be received normally.
| OK |
|
END (TELEPHONE ANTENNA ASSEMBLY WAS DEFECTIVE) |
| NG |
|
|
11. |
CHECK CURRENTLY SELECTED CHANNEL |
(a) Check if CH000 is currently selected.
OK:
CH000 is selected.
| OK |
|
END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL) |
| NG |
|
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE (See page
|
|
|