Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000018ZXD
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: CD cannot be Inserted or is Ejected Right After Insertion; 2018 - 2020 MY Sienna [11/2017 -        ]

CD cannot be Inserted or is Ejected Right After Insertion

CAUTION / NOTICE / HINT

NOTICE:

When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:

  • A communication malfunction DTC is stored.
  • The radio and display receiver assembly may not operate normally.

PROCEDURE

1.

CHECK IF A PROPER CD IS INSERTED

(a) Make sure that the CD is an audio CD or a CD with an MP3, WMA or AAC files, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

OK:

Normal CD.

HINT:

  • Translucent or uniquely-shaped CDs cannot be played.
  • CDs with adhesive paper labels should not be played.
  • Commercial audio CDs can be played.
  • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • For details on playable CDs, refer to Owner's Manual.
NG

CHANGE CD

OK

2.

CHECK THAT CD IS INSERTED PROPERLY

(a) Check the CD is inserted upside down.

OK:

CD is properly inserted.

NG

INSERT CD PROPERLY

OK

3.

CLEAN CD AND RECHECK

(a) Clean the CD by wiping it clean with a soft cloth from the inside to the outside in a radial direction.

OK:

Malfunction disappears.

NOTICE:

Do not use a conventional record cleaner or anti-static preservative.

OK

END (CD WAS DIRTY)

NG

4.

REPLACE CD AND RECHECK

(a) Replace the CD with a new or known good one and check that the malfunction disappears.

OK:

Malfunction disappears.

OK

END (CD WAS FAULTY)

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY