AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: MirrorLink Function cannot be Started; 2018 - 2020 MY Sienna [11/2017

Last Modified: 04-05-2023	6.11:8.1.0	Doc ID: RM1000000018XCF
Model Year Start: 2018	Model: Sienna	Prod Date Range: [11/2017 - ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: MirrorLink Function cannot be Started; 2018 - 2020 MY Sienna [11/2017 - ]

MirrorLink Function cannot be Started

CAUTION / NOTICE / HINT

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.
Click here
When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
- A communication malfunction DTC is stored.
- The radio and display receiver assembly may not operate normally.

PROCEDURE

1.	CHECK SMARTPHONE

(a) Check that the connected smartphone is powered on.

Result	Proceed to
The connected smartphone is powered on.	A
The connected smartphone is not powered on.	B

TURN SMARTPHONE ON

2.	CHECK CONNECTION METHOD

(a) Check that the connection method.

Result	Proceed to
Connection method is "MirrorLink (USB)".	A
Connection method is "MirrorLink ("Wi-Fi")".	B

GO TO STEP 7

3.	CHECK MULTI-DISPLAY

(a) Check that "MirrorLink (USB)" is not illuminated on the information screen of the multi-display.

Result	Proceed to
"MirrorLink (USB)" is not illuminated.	A
"MirrorLink (USB)" is illuminated.	B

GO TO STEP 5

4.	CHECK SMARTPHONE

(a) Refer to System Description and check if the connected smartphone is MirrorLink compatible.

Click here

Result	Proceed to
The connected smartphone is MirrorLink compatible.	A
The connected smartphone is not MirrorLink compatible.	B

CONNECT MIRRORLINK COMPATIBLE SMARTPHONE

5.	CHECK APPLICATION

(a) Refer to System Description and check if a MirrorLink compatible application is installed on the connected smartphone.

Click here

HINT:

Some applications require payment.
The names of applications are subject to change.
MirrorLink application certification has an expiration date. An internet connection is required to update the certification. The certification can be verified and updated manually on some smartphones.

Result	Proceed to
A MirrorLink compatible application is installed.	A
A MirrorLink compatible application is not installed.	B

INSTALL MIRRORLINK COMPATIBLE APPLICATION

6.	CHECK APPLICATION RUNNING STATUS

(a) Connect the smartphone to the head unit with a MirrorLink compatible application running and check if the MirrorLink function can be used.

HINT:

The MirrorLink function may not start if the application is not running.

Result	Proceed to
The MirrorLink function can be used.	A
The MirrorLink function cannot be used.	B

END

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

7.	CHECK MULTI-DISPLAY

(a) Check that "MirrorLink (USB)" is not illuminated on the information screen of the multi-display.

Result	Proceed to
"MirrorLink (USB)" is not illuminated.	A
"MirrorLink (USB)" is illuminated.	B

GO TO STEP 9

8.	CHECK SMARTPHONE

(a) Refer to System Description and check if the connected smartphone is MirrorLink compatible.

Click here

Result	Proceed to
The connected smartphone is MirrorLink compatible.	A
The connected smartphone is not MirrorLink compatible.	B

CONNECT MIRRORLINK COMPATIBLE SMARTPHONE

9.	CHECK APPLICATION

(a) Refer to System Description and check if a MirrorLink compatible application is installed on the connected smartphone.

Click here

HINT:

Some applications require payment.
The names of applications are subject to change.
MirrorLink application certification has an expiration date. An internet connection is required to update the certification. The certification can be verified and updated manually on some smartphones.

Result	Proceed to
A MirrorLink compatible application is installed.	A
A MirrorLink compatible application is not installed.	B

INSTALL MIRRORLINK COMPATIBLE APPLICATION

10.	CHECK APPLICATION RUNNING STATUS

(a) Connect the smartphone to the head unit with a MirrorLink compatible application running and check if the MirrorLink function can be used.

HINT:

The MirrorLink function may not start if the application is not running.

Result	Proceed to
The MirrorLink function can be used.	A
The MirrorLink function cannot be used.	B

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

11.	CHECK USAGE CONDITION

(a) Check that the vehicle and smartphone meet the following conditions:

NOTICE:

If changing smartphone settings, updating software, etc. is necessary, make sure to obtain the permission of the customer before performing it.

The smartphone is "MirrorLink ("Wi-Fi")" compatible.
Click here
The smartphone is registered as a "MirrorLink ("Wi-Fi")" device.
"MirrorLink ("Wi-Fi")" setting of the smartphone is on.
"MirrorLink ("Wi-Fi")" setting of the radio and display receiver assembly is on.
Operating system and software of the smartphone are the latest versions.
There are no other radio wave emitting devices ("Bluetooth" communication device, etc.) in the cabin.
The "Bluetooth" setting of the smartphone is off.
The "Wi-Fi" tethering setting of the smartphone is off.

HINT:

Typically the default of MirrorLink connection setting is USB, it is required to turn "Wi-Fi" connection on manually. Some smartphone may not support "Wi-Fi" connection, in that case, only USB connection is available.

(b) Connect the smartphone to the in-vehicle device and check that it is connected correctly.

Result	Proceed to
The smartphone is connected correctly.	A
The smartphone is not connected correctly.	B

END

12.	RESTART SMARTPHONE

(a) Restart the smartphone.

(b) Turn the ignition switch off.

(d) Connect the smartphone to the in-vehicle device and check that it is connected correctly.

Result	Proceed to
The smartphone is connected correctly.	A
The smartphone is not connected correctly.	B

END

13.	CHECK OPERATION

(a) Check if the in-vehicle device can be recognized by the smartphone.

Result	Proceed to
In-vehicle device can be recognized.	A
In-vehicle device cannot be recognized.	B

GO TO STEP 15

14.	REGISTER AGAIN

(a) Clear all "MirrorLink ("Wi-Fi")" devices registered to the smartphone and the radio and display receiver assembly.

(b) Register the smartphone again.

Result	Proceed to
The smartphone is connected correctly.	A
The smartphone is not connected correctly.	B

END

15.	CHECK USING ANOTHER VEHICLE

(a) Check if the customer's smartphone functions normally using another "MirrorLink ("Wi-Fi")" compatible vehicle.

HINT:

Make sure to obtain the customer's permission to perform this procedure.
After the inspection, clear the registered information and usage history acquired during the inspection.

Result	Proceed to
The smartphone is connected correctly.	A
The smartphone is not connected correctly.	B

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

16.	CHECK USING ANOTHER SMARTPHONE

(a) Check if the system functions normally using another "MirrorLink ("Wi-Fi")" compatible smartphone.

HINT:

Make sure to obtain the customer's permission to perform this procedure.
After the inspection, clear the registered information and usage history acquired during the inspection.

Result	Proceed to
The smartphone is connected correctly.	A
The smartphone is not connected correctly.	B

END (ONLY A "MirrorLink ("Wi-Fi")" COMPATIBLE SMARTPHONE CAN BE USED)

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY