Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000018IYU
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: B15CC; Backup Battery Failure; 2018 - 2020 MY Sienna [11/2017 -        ]

DTC

B15CC

Backup Battery Failure

DESCRIPTION

This DTC is set when the DCM (Telematics Transceiver) detects one of the following:

  • The BUB (Back-Up Battery) voltage drops or the BUB (Back-Up Battery) malfunctions.
  • The BUB (Back-Up Battery) temperature is (temporarily) high.

DTC No.

DTC Detection Condition

Trouble Area

B15CC

BUB (Back-Up Battery) malfunction

  • BUB (Back-Up Battery)
  • DCM (Telematics Transceiver)

CAUTION / NOTICE / HINT

HINT:

Before performing this diagnostic procedure, make sure to perform Health Check and confirm that the DCM/VIN registration information is correct.

Click here 2018 - 2020 MY Sienna [11/2017 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK

PROCEDURE

1.

CHECK DTC

(a) Turn the ignition switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the ignition switch to ON and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Perform "HEALTH CHECK" and check for current DTCs (See page 2018 - 2020 MY Sienna [11/2017 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK ).

Result

Result

Proceed to

DTC B15CC is output

A

DTC B15CC is not output

B

B

CHECK FOR INTERMITTENT PROBLEMS

A

2.

REPLACE BUB (BACK-UP BATTERY)

(a) Replace the BUB (Back-Up Battery) with a normal one and check if the same problem occurs again (See page 2018 - 2020 MY Sienna [11/2017 -        ]; CELLULAR COMMUNICATION: MAYDAY BATTERY: REMOVAL ).

NOTICE:

The BUB (Back-Up Battery) must not be replaced while an ACN call is in progress (See page 2016 - 2020 MY Sienna [12/2015 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: ACN CALL END ).

NEXT

3.

CLEAR DTC

(a) Clear the DTC (See page 2016 - 2020 MY Sienna [12/2015 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DTC CHECK / CLEAR ).

NEXT

4.

RECHECK DTC

(a) Recheck for DTCs and check if the same trouble occurs again (See page 2018 - 2020 MY Sienna [11/2017 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK ).

OK:

No DTC is output.

OK

END

NG

5.

REPLACE DCM (TELEMATICS TRANSCEIVER)

(a) Replace the DCM (Telematics Transceiver) (See page 2018 - 2020 MY Sienna [11/2017 -        ]; CELLULAR COMMUNICATION: MAYDAY ECU: REMOVAL ).

NOTICE:

  • The ignition switch must be off.
  • Do not swap the DCM (Telematics Transceiver) with one from another vehicle.
NEXT

PERFORM DCM ACTIVATION