| Last Modified: 04-05-2023 | 6.11:8.1.0 | Doc ID: RM1000000018IX6 |
| Model Year Start: 2018 | Model: Sienna | Prod Date Range: [11/2017 - ] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: PROBLEM SYMPTOMS TABLE; 2018 - 2020 MY Sienna [11/2017 - ] | ||
PROBLEM SYMPTOMS TABLE
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
Voice Guidance
|
Symptom |
Suspected Area |
See page |
|---|---|---|
|
"Safety Connect failure detected, please contact your dealer" message is played. |
Refer to HEALTH CHECK. |
|
|
Refer to Diagnostic Trouble Code Chart. |
|
|
|
"Safety Connect Activation Failed" message is played. |
Wait for some time, then move to different location and retry (try to find location with better signal reception). |
- |
|
Refer to HEALTH CHECK. |
|
|
|
Refer to Diagnostic Trouble Code Chart. |
|
|
|
Contact Telematics Service Provider to verify any network problems. |
- |
|
|
"Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played. |
Wait for some time, then move to different location and retry (try to find location with better signal reception). |
- |
|
Perform Vehicle Inquiry on the Techstream and verify subscription status. |
- |
|
|
Refer to UNABLE TO CONNECT TO CALL CENTER. |
|
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"Safety Connect is not active" message is played. |
Perform Vehicle Inquiry on the Techstream and verify subscription status. |
- |
|
Explain to the customer that the system is in deactive mode, and confirm whether or not they would like to change to active mode. |
- |
![2018 - 2020 MY Sienna [11/2017 - ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK](/t3Portal/stylegraphics/info.gif)
Indicator Condition
|
Symptom |
Suspected Area |
See page |
|---|---|---|
|
Green indicator abnormal (Remains OFF) |
Refer to DCM POWER SOURCE CIRCUIT |
|
|
Refer to GREEN INDICATOR REMAINS OFF |
|
|
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Red indicator abnormal (Remains ON) |
Refer to RED INDICATOR REMAINS ON |
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|
Green and red indicators abnormal (Remains OFF) |
Refer to GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON |
|
|
Refer to DCM POWER SOURCE CIRCUIT |
|
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|
DCM (Telematics Transceiver) |
|
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Green and red indicators blink simultaneously |
Refer to GREEN AND RED INDICATORS BLINK SIMULTANEOUSLY |
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