Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000018F8G
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Cellular Phone Inspection; 2018 - 2020 MY Sienna [11/2017 -        ]

Cellular Phone Inspection

PROCEDURE

1.

CHECK USAGE CONDITION

(a) Check that the vehicle and cellular phone meet the following conditions:

NOTICE:

If changing cellular phone settings, updating software, etc. is necessary, make sure to obtain the permission of the customer before performing it.

  • The cellular phone is "Bluetooth" compatible (See page 2018 MY Sienna [11/2017 - 08/2018]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: SYSTEM DESCRIPTION 2019 - 2020 MY Sienna [08/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: SYSTEM DESCRIPTION ).
  • The cellular phone is registered as a hands-free device.
  • "Bluetooth" setting of the cellular phone is on.
  • Operating system and software of the cellular phone are the latest versions.
  • There are no other radio wave emitting devices ("Wi-Fi" communication device, etc.) in the cabin.
  • The "Wi-Fi" setting of the cellular phone is off.
  • The "Wi-Fi" tethering setting of the cellular phone is off.

(b) Connect the cellular phone to the in-vehicle device and check that it is connected correctly.

OK:

The cellular phone is connected correctly.

OK

END (USAGE CONDITIONS DEFECTIVE)

NG

2.

RESTART CELLULAR PHONE

(a) Restart the cellular phone.

(b) Turn the ignition switch off.

(c) Turn the ignition switch to ACC.

(d) Connect the cellular phone to the in-vehicle device and check that it is connected correctly.

OK:

The cellular phone is connected correctly.

OK

END (TEMPORARY MALFUNCTION WITH "Bluetooth" OF CELLULAR PHONE)

NG

3.

CHECK OPERATION

(a) Check if the in-vehicle device can be recognized by the cellular phone.

OK:

In-vehicle device can be recognized

NG

GO TO STEP 5

OK

4.

REGISTRATION AGAIN

(a) Clear all "Bluetooth" devices registered to the cellular phone and radio and display receiver assembly.

(b) Register the cellular phone again.

(c) Connect the cellular phone to the in-vehicle device and check that it is connected correctly.

OK:

The cellular phone is connected correctly.

OK

END (TEMPORARY MALFUNCTION WITH "Bluetooth")

NG

GO TO STEP 6

5.

CHECK USING ANOTHER VEHICLE

(a) Check if the customer's cellular phone functions normally using another "Bluetooth" compatible vehicle.

HINT:

  • Make sure to obtain the customer's permission to perform this procedure.
  • After the inspection, clear the registered information and usage history acquired during the inspection.

OK:

The cellular phone is connected correctly.

OK

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2018 MY Sienna [11/2017 - 08/2018]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY Sienna [08/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )

NG

6.

CHECK USING ANOTHER CELLULAR PHONE

(a) Check if the system functions normally using another "Bluetooth" compatible cellular phone.

HINT:

  • Make sure to obtain the customer's permission to perform this procedure.
  • After the inspection, clear the registered information and usage history acquired during the inspection.

OK:

The cellular phone is connected correctly.

OK

END (ONLY A "Bluetooth" COMPATIBLE CELLULAR PHONE CAN BE USED)

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2018 MY Sienna [11/2017 - 08/2018]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY Sienna [08/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )