Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000018F7X
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Disc cannot be Inserted or is Ejected Right After Insertion; 2018 - 2020 MY Sienna [11/2017 -        ]

Disc cannot be Inserted or is Ejected Right After Insertion

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

    Click here 2018 - 2020 MY Sienna [11/2017 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occurs:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

PROCEDURE

1.

CHECK IF A PROPER DISC IS INSERTED

(a) Make sure that the disc is an audio disc or a disc with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

OK:

Disc is normal.

HINT:

  • Translucent or uniquely-shaped CDs cannot be played.
  • CDs and DVDs with adhesive paper labels should not be played.
  • Commercial audio CDs and DVDs can be played.
  • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • For details on playable CDs and DVDs, refer to Owner's Manual.
NG

CHANGE DISC
OK

2.

CHECK THAT DISC IS INSERTED PROPERLY

(a) Check if the disc is inserted upside down.

OK:

The disc is properly inserted.

NG

INSERT DISC PROPERLY
OK

3.

CLEAN CD AND RECHECK

(a) Disc cleaning

(1) If dirt is on the disc surface, wipe it clean with a soft cloth from the inside to the outside in a radial direction.

OK:

Malfunction disappears.

NOTICE:

Do not use a conventional record cleaner or anti-static preservative.
OK

END (DISC WAS DIRTY)
NG

4.

REPLACE DISC WITH ANOTHER AND RECHECK

(a) Replace the disc with a known good one and check that the malfunction disappears.

OK:

Malfunction disappears.

OK

END (DISC WAS DEFECTIVE)
NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY