Last Modified: 04-05-2023 |
6.11:8.1.0 |
Doc ID: RM1000000018F7T |
Model Year Start: 2018 |
Model: Sienna |
Prod Date Range: [11/2017 -
] |
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Satellite Radio Broadcast cannot be Received; 2018 - 2020 MY Sienna [11/2017 - ] |
Satellite Radio Broadcast cannot be Received
|
CAUTION / NOTICE / HINT
NOTICE:
Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.
WIRING DIAGRAM
PROCEDURE
(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.
Text in Illustration
*a
|
Example
|
*b
|
In a tunnel
|
*c
|
In a building
|
*d
|
Under an overpass
|
*e
|
On a forest or tree-lined path
|
*f
|
Between tall buildings
|
*g
|
Under a cliff or overhang
|
-
|
-
|
HINT:
If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.
OK:
Area above vehicle is not blocked.
NG |
|
END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER)
|
OK
|
|
|
2.
|
CHECK RADIO AND DISPLAY RECEIVER ASSEMBLY
|
(a) Check if CH001 (free broadcast) can be received.
OK:
CH001 can be received.
OK
|
|
|
(a) Check the display screen.
Result
Result
|
Proceed to
|
"UPDATING" is displayed
|
A
|
"-----" is displayed
|
B
|
None of the displays above are shown
|
C
|
B |
|
THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME
|
A
|
|
|
4.
|
CHECK CONTRACT CONDITIONS
|
(a) Check if the pay-type contract has been extended, or if the contract period has ended.
OK:
Pay-type contract is valid.
NG |
|
TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO TUNER COMPANY
|
OK
|
|
|
5.
|
PERFORM ACTIVATION REFRESH
|
(a) Perform activation refresh by referring to the satellite radio company web site (http://www.siriusxm.com).
HINT:
The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.
OK:
Malfunction disappears.
OK |
|
END
|
NG |
|
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE
(See page
)
|
(a) Check the display screen.
Result
Result
|
Proceed to
|
"SAT Check Antenna" is displayed
|
A
|
"SAT N. Signal" is displayed
|
B
|
"Loading" is displayed
|
"SAT Channel Off Air" is displayed
|
C
|
After "---" is displayed, display automatically switches to CH001
|
D
|
"SAT Ch Unauthorized" is displayed
|
E
|
"SAT Chan Unavailable" is displayed
|
None of the displays above are shown
|
B |
|
END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER)
|
C |
|
CHANNEL IS CURRENTLY NOT BEING BROADCAST. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR (CONFIRM WITH RADIO STATION)
|
D |
|
CHANNEL BROADCAST HAS ENDED CONDITION (CONFIRM WITH RADIO STATION)
|
A
|
|
|
7.
|
REPLACE ANTENNA CORD SUB-ASSEMBLY (for NAVIGATION ANTENNA)
|
(a) Replace the antenna cord sub-assembly (for navigation antenna) with a new or known good one and check if radio broadcasts can be received normally.
OK:
Radio broadcasts can be received normally.
NG |
|
REPLACE ANTENNA CORD SUB-ASSEMBLY (for NAVIGATION ANTENNA)
|
OK
|
|
|
8.
|
CHECK NO. 2 ANTENNA CORD SUB-ASSEMBLY (ROOF HEADLINING ASSEMBLY))
|
(a) Disconnect the antenna connector from the antenna cord sub-assembly (for navigation antenna).
|
|
*a
|
Front view of wire harness connector
(to Antenna Cord Sub-assembly (for Navigation Antenna))
|
*b
|
Front view of wire harness connector
(to No. 5 Antenna Cord Sub-assembly)
|
|
|
(b) Disconnect the antenna connector from the No. 5 antenna cord sub-assembly.
(c) Measure the resistance according to the value(s) in the table below.
Standard Resistance:
Tester Connection
|
Condition
|
Specified Condition
|
BC-2 - AB-1
|
Always
|
Below 1 Ω
|
BC-2a - AB-1a
|
Always
|
Below 1 Ω
|
BC-2 - Body ground
|
Always
|
10 kΩ or higher
|
BC-2a - Body ground
|
Always
|
10 kΩ or higher
|
OK
|
|
|
9.
|
CHECK NO. 5 ANTENNA CORD SUB-ASSEMBLY
|
(a) Disconnect the antenna connector from the telephone antenna assembly.
|
|
*a
|
Front view of wire harness connector
(to Telephone Antenna Assembly)
|
*b
|
Front view of wire harness connector
(to No. 2 Antenna Cord Sub-assembly)
|
|
|
(b) Disconnect the antenna connector from the No. 2 antenna cord sub-assembly.
(c) Measure the resistance according to the value(s) in the table below.
Standard Resistance:
Tester Connection
|
Condition
|
Specified Condition
|
CD-3 - BC-1
|
Always
|
Below 1 Ω
|
CD-3a - BC-1a
|
Always
|
Below 1 Ω
|
CD-3 - Body ground
|
Always
|
10 kΩ or higher
|
CD-3a - Body ground
|
Always
|
10 kΩ or higher
|
OK
|
|
|
10.
|
CHECK TELEPHONE ANTENNA ASSEMBLY
|
(a) Replace the telephone antenna assembly with a known good one (See page
).
(b) Check if radio broadcasts can be received normally.
OK:
Radio broadcasts can be received normally.
OK |
|
END (TELEPHONE ANTENNA ASSEMBLY WAS DEFECTIVE)
|
11.
|
CURRENTLY SELECTED CHANNEL
|
(a) Confirm if CH000 is currently selected.
OK:
CH000 is selected.
OK |
|
END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL)
|
NG |
|
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE
(See page
)
|
|