Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000018F7T
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Satellite Radio Broadcast cannot be Received; 2018 - 2020 MY Sienna [11/2017 -        ]

Satellite Radio Broadcast cannot be Received

CAUTION / NOTICE / HINT

NOTICE:

Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.

WIRING DIAGRAM

PROCEDURE

1.

CHECK SURROUNDINGS

(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

Text in Illustration

*a

Example

*b

In a tunnel

*c

In a building

*d

Under an overpass

*e

On a forest or tree-lined path

*f

Between tall buildings

*g

Under a cliff or overhang

-

-

HINT:

If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

OK:

Area above vehicle is not blocked.

NG

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER)

OK

2.

CHECK RADIO AND DISPLAY RECEIVER ASSEMBLY

(a) Check if CH001 (free broadcast) can be received.

OK:

CH001 can be received.

NG

GO TO STEP 6

OK

3.

CHECK DISPLAY SETTING

(a) Check the display screen.

Result

Result

Proceed to

"UPDATING" is displayed

A

"-----" is displayed

B

None of the displays above are shown

C

B

THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME

C

GO TO STEP 6

A

4.

CHECK CONTRACT CONDITIONS

(a) Check if the pay-type contract has been extended, or if the contract period has ended.

OK:

Pay-type contract is valid.

NG

TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO TUNER COMPANY

OK

5.

PERFORM ACTIVATION REFRESH

(a) Perform activation refresh by referring to the satellite radio company web site (http://www.siriusxm.com).

HINT:

The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.

OK:

Malfunction disappears.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2018 MY Sienna [11/2017 - 08/2018]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY Sienna [08/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )

6.

CHECK DISPLAY

(a) Check the display screen.

Result

Result

Proceed to

"SAT Check Antenna" is displayed

A

"SAT N. Signal" is displayed

B

"Loading" is displayed

"SAT Channel Off Air" is displayed

C

After "---" is displayed, display automatically switches to CH001

D

"SAT Ch Unauthorized" is displayed

E

"SAT Chan Unavailable" is displayed

None of the displays above are shown

B

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER)

C

CHANNEL IS CURRENTLY NOT BEING BROADCAST. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR (CONFIRM WITH RADIO STATION)

D

CHANNEL BROADCAST HAS ENDED CONDITION (CONFIRM WITH RADIO STATION)

E

GO TO STEP 11

A

7.

REPLACE ANTENNA CORD SUB-ASSEMBLY (for NAVIGATION ANTENNA)

(a) Replace the antenna cord sub-assembly (for navigation antenna) with a new or known good one and check if radio broadcasts can be received normally.

OK:

Radio broadcasts can be received normally.

NG

REPLACE ANTENNA CORD SUB-ASSEMBLY (for NAVIGATION ANTENNA)

OK

8.

CHECK NO. 2 ANTENNA CORD SUB-ASSEMBLY (ROOF HEADLINING ASSEMBLY))

(a) Disconnect the antenna connector from the antenna cord sub-assembly (for navigation antenna).

*a

Front view of wire harness connector

(to Antenna Cord Sub-assembly (for Navigation Antenna))

*b

Front view of wire harness connector

(to No. 5 Antenna Cord Sub-assembly)

(b) Disconnect the antenna connector from the No. 5 antenna cord sub-assembly.

(c) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

BC-2 - AB-1

Always

Below 1 Ω

BC-2a - AB-1a

Always

Below 1 Ω

BC-2 - Body ground

Always

10 kΩ or higher

BC-2a - Body ground

Always

10 kΩ or higher

NG

REPLACE ROOF HEADLINING ASSEMBLY

OK

9.

CHECK NO. 5 ANTENNA CORD SUB-ASSEMBLY

(a) Disconnect the antenna connector from the telephone antenna assembly.

*a

Front view of wire harness connector

(to Telephone Antenna Assembly)

*b

Front view of wire harness connector

(to No. 2 Antenna Cord Sub-assembly)

(b) Disconnect the antenna connector from the No. 2 antenna cord sub-assembly.

(c) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

CD-3 - BC-1

Always

Below 1 Ω

CD-3a - BC-1a

Always

Below 1 Ω

CD-3 - Body ground

Always

10 kΩ or higher

CD-3a - Body ground

Always

10 kΩ or higher

NG

REPLACE NO. 5 ANTENNA CORD SUB-ASSEMBLY

OK

10.

CHECK TELEPHONE ANTENNA ASSEMBLY

(a) Replace the telephone antenna assembly with a known good one (See page 2018 - 2020 MY Sienna [11/2017 -        ]; CELLULAR COMMUNICATION: TELEPHONE ANTENNA: REMOVAL ).

(b) Check if radio broadcasts can be received normally.

OK:

Radio broadcasts can be received normally.

OK

END (TELEPHONE ANTENNA ASSEMBLY WAS DEFECTIVE)

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

11.

CURRENTLY SELECTED CHANNEL

(a) Confirm if CH000 is currently selected.

OK:

CH000 is selected.

OK

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL)

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2018 MY Sienna [11/2017 - 08/2018]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY Sienna [08/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )