Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM100000000VJ7P
Model Year Start: 2016 Model: Sienna Prod Date Range: [12/2015 - 11/2017]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Confirm Cellular Phone Functionality; 2016 - 2017 MY Sienna [12/2015 - 11/2017]

Confirm Cellular Phone Functionality

PROCEDURE

1.

CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

(a) Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).

Result

Result

Proceed to

Cellular phone is compatible

A

Cellular phone is not compatible

B

HINT:

It is important to check the cellular phone compatibility charts carefully:

  • Some apps may only work on cellular phones.
  • Some apps may only work when paired to a vehicle.
  • Some cellular phones do not support all features.
B

RECOMMEND COMPATIBLE CELLULAR PHONE
A

2.

CONFIRM CELLULAR PHONE SIGNAL

(a) A 3G or higher connection is required for proper Entune App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Entune App Suite services.)

NEXT

3.

CONFIRM THE ENTUNE APP SUITE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

(a) Turn the cellular phone on.

(b) Check that the Entune App Suite app has been downloaded.

Result

Result

Proceed to

Entune App Suite app has not been downloaded

A

Entune App Suite app has been downloaded

B
B

GO TO STEP 5

A

4.

DOWNLOAD ENTUNE APP SUITE APP

(a) Download the Entune App Suite app.

Result

Result

Proceed to

Entune App Suite app downloaded successfully

A

Entune App Suite app was not downloaded successfully

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune App Suite app or resetting the customer's cellular phone.

B

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
A

5.

CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

(a) Start the Entune App Suite app on the customer's cellular phone.

(b) Sign out of the account (if currently signed in).

(c) Sign in using the customer's account information.

Result

Result

Proceed to

Sign in to app is not successful

A

Sign in to app is successful

B

HINT:

The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

B

GO TO STEP 9

A

6.

RECORD ERROR MESSAGES IF PRESENT
NEXT

7.

CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE APP SUITE ACCOUNT (e.g. DEALER DEMO ACCOUNT)

(a) Start the Entune App Suite app on the customer's cellular phone.

(b) Sign out of the customer's account (if currently signed in).

(c) Sign in using a known good Entune App Suite account (e.g. dealer demo account).

Result

Result

Proceed to

Sign in using known good account is not successful

A

Sign in using known good account is successful

B

HINT:

  • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
  • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.
  • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.toyota.com/entune/ or contact Entune App Suite customer support for account status verification.
B

CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)
A

8.

CONFIRM ENTUNE APP SUITE SERVICES ARE AVAILABLE

(a) Start the Entune App Suite app on a known good cellular phone.

(b) Sign out of the account (if currently signed in).

(c) Sign in using a known good Entune App Suite account (e.g. dealer demo account).

Result

Result

Proceed to

Sign in to app is successful

A

Sign in to app is not successful

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

A

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
B

ENTUNE APP SUITE SERVICES ARE CURRENTLY UNAVAILABLE

9.

CHECK ENTUNE APP SUITE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

(a) Sign in to the Entune App Suite app on the customer's cellular phone.

(b) Start a search app (e.g. Bing or local search) within the Entune App Suite app.

(c) Check that a search can be made.

Result

Result

Proceed to

App search is not successful

A

App search is successful

B
B

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2016 MY Sienna [12/2015 - 08/2016]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2017 MY Sienna [08/2016 - 11/2017]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE )
A

10.

RECORD ERROR MESSAGES IF PRESENT
NEXT

11.

CHECK ENTUNE APP SUITE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

(a) Sign in to the Entune App Suite app on a known good cellular phone.

(b) Start a search app (e.g. Bing or local search) within the Entune App Suite app.

(c) Check that a search can be made.

Result

Result

Proceed to

App search is successful

A

App search is not successful

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

A

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
B

RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN