Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM100000000VJ5V
Model Year Start: 2016 Model: Sienna Prod Date Range: [12/2015 - 11/2017]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: CD cannot be Inserted or is Ejected Right After Insertion; 2016 - 2017 MY Sienna [12/2015 - 11/2017]

CD cannot be Inserted or is Ejected Right After Insertion

PROCEDURE

1.

CHECK IF A PROPER CD IS INSERTED

(a) Make sure that the CD is an audio CD or a CD with an MP3, WMA or AAC files, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

OK:

Normal CD.

HINT:

  • Translucent or uniquely-shaped CDs cannot be played.
  • CDs with adhesive paper labels should not be played.
  • Commercial audio CDs can be played.
  • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • For details on playable CDs, refer to Owner's Manual.
NG

CHANGE CD

OK

2.

CHECK THAT CD IS INSERTED PROPERLY

(a) Check the CD is inserted upside down.

OK:

CD is properly inserted.

NG

INSERT CD PROPERLY

OK

3.

CLEAN CD AND RECHECK

(a) Clean the CD by wiping it clean with a soft cloth from the inside to the outside in a radial direction.

OK:

Malfunction disappears.

NOTICE:

Do not use a conventional record cleaner or anti-static preservative.

OK

END (CD WAS DIRTY)

NG

4.

REPLACE CD AND RECHECK

(a) Replace the CD with a new or known good one and check that the malfunction disappears.

OK:

Malfunction disappears.

OK

END (CD WAS FAULTY)

NG

REPLACE NAVIGATION RECEIVER ASSEMBLY