Last Modified: 04-05-2023 |
6.11:8.1.0 |
Doc ID: RM100000000VJ5A |
Model Year Start: 2016 |
Model: Sienna |
Prod Date Range: [12/2015 - 11/2017] |
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Confirm Vehicle Headunit Functionality; 2016 - 2017 MY Sienna [12/2015 - 11/2017] |
Confirm Vehicle Headunit Functionality
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PROCEDURE
1.
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CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY
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(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result
Result
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Proceed to
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Cellular phone is compatible
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A
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Cellular phone is not compatible
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B
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HINT:
It is important to check the cellular phone compatibility charts carefully:
-
Some apps may only work on cellular phones.
-
Some apps may only work when paired to a vehicle.
-
Some cellular phones do not support all features.
B |
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RECOMMEND COMPATIBLE CELLULAR PHONE
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A
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2.
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CONFIRM CELLULAR PHONE SIGNAL
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(a) A 3G or higher connection is required for proper Connected Navigation functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Connected Navigation services.)
NEXT
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3.
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CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE
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(a) Pair the customer's cellular phone to the vehicle.
Result
Result
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Proceed to
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Cellular phone is not successfully paired
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A
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Cellular phone is successfully paired
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B
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A
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|
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4.
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CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE
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(a) Check that a known good cellular phone can be paired to the customer's vehicle.
Result
Result
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Proceed to
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Cellular phone is successfully paired
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A
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Cellular phone is not successfully paired
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B
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HINT:
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
A |
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RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
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5.
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CHECK DATA APPS FUNCTION ON THE HEAD UNIT
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(a) Make sure that the customer's cellular phone is paired with the vehicle.
(b) Start an internet search app on the head unit.
(c) Check if a search can be made.
Result
Result
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Proceed to
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Head unit data app does not function properly
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A
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Head unit data app functions properly
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B
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B |
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END (NO PROBLEM WAS FOUND)
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A
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6.
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RECORD ERROR MESSAGES IF PRESENT
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NEXT
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7.
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CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE
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(a) Make sure that a known good cellular phone is paired with vehicle.
(b) Start an internet search app on the head unit.
(c) Check if a search can be made.
Result
Result
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Proceed to
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Head unit data app functions properly
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A
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Head unit data app does not function properly
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B
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HINT:
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
A |
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RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
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B
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8.
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PERFORM CONNECTED NAVIGATION RESET PROCEDURE
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(a) Perform Connected Navigation reset procedure (See page
).
Result
Result
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Proceed to
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The problem symptom has been repaired
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A
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The problem symptom has not been repaired
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B
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A |
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END
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B |
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PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE
(See page
)
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