Last Modified: 04-05-2023 |
6.11:8.1.0 |
Doc ID: RM100000000VJ59 |
Model Year Start: 2016 |
Model: Sienna |
Prod Date Range: [12/2015 - 11/2017] |
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Confirm Cellular Phone Functionality; 2016 - 2017 MY Sienna [12/2015 - 11/2017] |
Confirm Cellular Phone Functionality
|
PROCEDURE
1.
|
CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY
|
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result
Result
|
Proceed to
|
Cellular phone is compatible
|
A
|
Cellular phone is not compatible
|
B
|
HINT:
It is important to check the cellular phone compatibility charts carefully:
-
Some apps may only work on cellular phones.
-
Some apps may only work when paired to a vehicle.
-
Some cellular phones do not support all features.
B |
|
RECOMMEND COMPATIBLE CELLULAR PHONE
|
A
|
|
|
2.
|
CONFIRM CELLULAR PHONE SIGNAL
|
(a) A 3G or higher connection is required for proper Connected Navigation functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Connected Navigation services.)
NEXT
|
|
|
3.
|
CONFIRM THE CONNECTED NAVIGATION APP IS DOWNLOADED AND RUNNING ON THE CUSTOMER'S CELLULAR PHONE
|
(a) Turn the cellular phone on.
(b) Check that the Connected Navigation app has been downloaded.
Result
Result
|
Proceed to
|
Connected Navigation app has not been downloaded
|
A
|
Connected Navigation app has been downloaded
|
B
|
A
|
|
|
4.
|
DOWNLOAD CONNECTED NAVIGATION APP
|
(a) Download the Connected Navigation app.
Result
Result
|
Proceed to
|
App downloaded successfully
|
A
|
App did not download successfully
|
B
|
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected Navigation app or resetting the customer's cellular phone.
B |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
|
A
|
|
|
5.
|
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE
|
(a) Start the Connected Navigation app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result
Result
|
Proceed to
|
Sign in to app is successful
|
A
|
Sign in to app is not successful
|
B
|
HINT:
-
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
-
Sign in is not required for Connected Navigation for new customers.
A
|
|
|
6.
|
RECORD ERROR MESSAGES IF PRESENT
|
NEXT
|
|
|
7.
|
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD CONNECTED NAVIGATION ACCOUNT (e.g. DEALER DEMO ACCOUNT)
|
(a) Start the Connected Navigation app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Connected Navigation account (e.g. dealer demo account).
Result
Result
|
Proceed to
|
Sign in using demo account is successful
|
A
|
Sign in using demo account is not successful
|
B
|
HINT:
-
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
-
Sign in is not required for Connected Navigation for new customers.
-
Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.
-
If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/entune/ or contact Connected Navigation customer support for account status verification.
A |
|
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)
|
B
|
|
|
8.
|
CONFIRM CONNECTED NAVIGATION SERVICES ARE AVAILABLE
|
(a) Start the Connected Navigation app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the dealers demo account information.
Result
Result
|
Proceed to
|
Sign in to app is successful
|
A
|
Sign in to app is not successful
|
B
|
HINT:
-
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
-
Sign in is not required for Connected Navigation for new customers.
A |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
|
B |
|
CONNECTED NAVIGATION SERVICES ARE CURRENTLY UNAVAILABLE
|
9.
|
CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE
|
(a) Sign in to the Connected Navigation app on the customer's cellular phone.
(b) Check that a search can be made.
Result
Result
|
Proceed to
|
App search is successful
|
A
|
App search is not successful
|
B
|
HINT:
Sign in is not required for Connected Navigation for new customers.
A |
|
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE
(See page
)
|
B
|
|
|
10.
|
RECORD ERROR MESSAGES IF PRESENT
|
NEXT
|
|
|
11.
|
CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE
|
(a) Sign in to the Connected Navigation app on a known good cellular phone.
(b) Check that a search can be made.
Result
Result
|
Proceed to
|
App search is successful
|
A
|
App search is not successful
|
B
|
HINT:
-
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
-
Sign in is not required for Connected Navigation for new customers.
A |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
|
B |
|
RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
|
|