| Last Modified: 04-05-2023 | 6.11:8.1.0 | Doc ID: RM100000000VJ59 |
| Model Year Start: 2016 | Model: Sienna | Prod Date Range: [12/2015 - 11/2017] |
| Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Confirm Cellular Phone Functionality; 2016 - 2017 MY Sienna [12/2015 - 11/2017] | ||
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Confirm Cellular Phone Functionality |
PROCEDURE
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1. |
CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result
|
Result |
Proceed to |
|---|---|
|
Cellular phone is compatible |
A |
|
Cellular phone is not compatible |
B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B |
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RECOMMEND COMPATIBLE CELLULAR PHONE |
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2. |
CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper Connected Navigation functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Connected Navigation services.)
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3. |
CONFIRM THE CONNECTED NAVIGATION APP IS DOWNLOADED AND RUNNING ON THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the Connected Navigation app has been downloaded.
Result
|
Result |
Proceed to |
|---|---|
|
Connected Navigation app has not been downloaded |
A |
|
Connected Navigation app has been downloaded |
B |
| B |
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4. |
DOWNLOAD CONNECTED NAVIGATION APP |
(a) Download the Connected Navigation app.
Result
|
Result |
Proceed to |
|---|---|
|
App downloaded successfully |
A |
|
App did not download successfully |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected Navigation app or resetting the customer's cellular phone.
| B |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
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5. |
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the Connected Navigation app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result
|
Result |
Proceed to |
|---|---|
|
Sign in to app is successful |
A |
|
Sign in to app is not successful |
B |
HINT:
- The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
- Sign in is not required for Connected Navigation for new customers.
| B |
|
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6. |
RECORD ERROR MESSAGES IF PRESENT |
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7. |
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD CONNECTED NAVIGATION ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the Connected Navigation app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Connected Navigation account (e.g. dealer demo account).
Result
|
Result |
Proceed to |
|---|---|
|
Sign in using demo account is successful |
A |
|
Sign in using demo account is not successful |
B |
HINT:
- The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
- Sign in is not required for Connected Navigation for new customers.
- Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.
- If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/entune/ or contact Connected Navigation customer support for account status verification.
| A |
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CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
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8. |
CONFIRM CONNECTED NAVIGATION SERVICES ARE AVAILABLE |
(a) Start the Connected Navigation app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the dealers demo account information.
Result
|
Result |
Proceed to |
|---|---|
|
Sign in to app is successful |
A |
|
Sign in to app is not successful |
B |
HINT:
- Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
- Sign in is not required for Connected Navigation for new customers.
| A |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
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CONNECTED NAVIGATION SERVICES ARE CURRENTLY UNAVAILABLE |
|
9. |
CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the Connected Navigation app on the customer's cellular phone.
(b) Check that a search can be made.
Result
|
Result |
Proceed to |
|---|---|
|
App search is successful |
A |
|
App search is not successful |
B |
HINT:
Sign in is not required for Connected Navigation for new customers.
| A |
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PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE (See page
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![2016 MY Sienna [12/2015 - 08/2016]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE](/t3Portal/stylegraphics/info.gif)
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10. |
RECORD ERROR MESSAGES IF PRESENT |
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11. |
CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the Connected Navigation app on a known good cellular phone.
(b) Check that a search can be made.
Result
|
Result |
Proceed to |
|---|---|
|
App search is successful |
A |
|
App search is not successful |
B |
HINT:
- Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
- Sign in is not required for Connected Navigation for new customers.
| A |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
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RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
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