AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Noise Occurs or Sound Skips when Portable Player Plays; 2016 - 2020 MY Sienna [12/2015

Last Modified: 04-05-2023	6.11:8.1.0	Doc ID: RM100000000VJ50
Model Year Start: 2016	Model: Sienna	Prod Date Range: [12/2015 - ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Noise Occurs or Sound Skips when Portable Player Plays; 2016 - 2020 MY Sienna [12/2015 - ]

Noise Occurs or Sound Skips when Portable Player Plays

CAUTION / NOTICE / HINT

HINT:

Perform this check with the portable player volume set at an appropriate level.
Make sure there are no obstructions between the portable player and radio and display receiver assembly that may block signals, and that the portable player and radio and display receiver assembly are not excessively far apart.
Make sure devices other than the radio and display receiver assembly are not connected to the portable player.
Make sure there is no interference from a wireless LAN, etc.

PROCEDURE

1.	CHECK USING ANOTHER "BLUETOOTH" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check that the same problem does not occur in the sound heard from the speakers of another "Bluetooth" audio compatible vehicle of the same model.

OK:

The same problem does not occur in the sound heard from the speakers.

MALFUNCTION IN PORTABLE PLAYER

2.	REMOVE ADDITIONAL DEVICES WHICH USE RADIO WAVES

(a) Remove additional devices which use radio waves.

(b) Play the portable player and check that the same problem does not occur in the sound heard from the speakers.

OK:

The same problem does not occur in the sound heard from the speakers.

END (ADDITIONAL DEVICES ARE DEFECTIVE)

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

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