Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM100000000VJ4U
Model Year Start: 2016 Model: Sienna Prod Date Range: [12/2015 - 11/2017]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Does not Play even after Bluetooth Audio Mode is Selected; 2016 - 2017 MY Sienna [12/2015 - 11/2017]

Does not Play even after Bluetooth Audio Mode is Selected

CAUTION / NOTICE / HINT

HINT:

Even if the portable player can play audio content, it may not be able to play via the in-vehicle device. This does not necessarily indicate a malfunction of the in-vehicle device.

PROCEDURE

1.

CHECK OPERATION

(a) Check if the portable player operates normally.

OK:

The portable player operates normally.

NG

MALFUNCTION IN PORTABLE PLAYER
OK

2.

CHECK AUDIO SETTINGS

(a) Display the "Sound Settings" screen.

(b) Set volume, fader and balance to the initial values and check that the sound is normal.

OK:

Audio system returns to normal.

NG

SET VOLUME TO HIGH AND TURN MUTE OFF SETTINGS
OK

3.

CHECK USING ANOTHER "BLUETOOTH" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check if the "Bluetooth" audio player plays normally on another "Bluetooth" audio compatible vehicle of the same model.

OK:

"Bluetooth" audio plays normally.

OK

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2016 MY Sienna [12/2015 - 08/2016]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2017 MY Sienna [08/2016 - 11/2017]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )
NG

MALFUNCTION IN PORTABLE PLAYER