Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM100000000VJ4N
Model Year Start: 2016 Model: Sienna Prod Date Range: [12/2015 - 11/2017]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Satellite Radio Broadcast cannot be Received; 2016 - 2017 MY Sienna [12/2015 - 11/2017]

Satellite Radio Broadcast cannot be Received

CAUTION / NOTICE / HINT

NOTICE:

  • Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.
  • After replacing the stereo component tuner assembly of vehicles subscribed to pay-type satellite radio broadcasts, the XM Radio ID registration is necessary.

PROCEDURE

1.

CHECK SURROUNDINGS

(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

Text in Illustration

*a

Example

*b

In a tunnel

*c

In a building

*d

Under an overpass

*e

On a forest or tree-lined path

*f

Between tall buildings

*g

Under a cliff or overhang

-

-

HINT:

If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

OK:

Area above vehicle is not blocked.

NG

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER)

OK

2.

CHECK RADIO AND DISPLAY RECEIVER ASSEMBLY

(a) Check if CH001 (free broadcast) can be received.

OK:

CH001 can be received.

NG

GO TO STEP 6

OK

3.

CHECK DISPLAY SETTING

(a) Check the display screen.

Result

Result

Proceed to

"UPDATING" is displayed

A

"-----" is displayed

B

None of the displays above are shown

C

B

THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME

C

GO TO STEP 6

A

4.

CHECK CONTRACT CONDITIONS

(a) Check if the pay-type contract has been extended, or if the contract period has ended.

OK:

Pay-type contract is valid.

NG

TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO TUNER COMPANY

OK

5.

PERFORM ACTIVATION REFRESH

(a) Perform activation refresh by referring to the satellite radio company web site (https://care.siriusxm.com/retailrefresh_view.action).

HINT:

The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.

OK:

Malfunction disappears.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2016 MY Sienna [12/2015 - 08/2016]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2017 MY Sienna [08/2016 - 11/2017]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )

6.

CHECK DISPLAY

(a) Check the display screen.

Result

Result

Proceed to

"SAT Check Antenna" is displayed

A

"SAT N. Signal" is displayed

B

"Loading" is displayed

"SAT Channel Off Air" is displayed

C

After "---" is displayed, display automatically switches to CH001

D

"SAT Ch Unauthorized" is displayed

E

"SAT Chan Unavailable" is displayed

None of the displays above are shown

B

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION WAS BETTER)

C

CHANNEL IS CURRENTLY NOT BEING BROADCAST. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR (CONFIRM WITH RADIO STATION)

D

CHANNEL BROADCAST HAS ENDED CONDITION (CONFIRM WITH RADIO STATION)

E

GO TO STEP 12

A

7.

CHECK ANTENNA CORD SUB-ASSEMBLY

(a) Disconnect the stereo component tuner assembly connector.

(b) Disconnect the antenna cord sub-assembly connector from the amplifier antenna assembly.

(c) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

1 - 1

Always

Below 1 Ω

2 - 2

Always

Below 1 Ω

1 - Body ground

Always

10 kΩ or higher

2 - Body ground

Always

10 kΩ or higher

Text in Illustration

*a

Front view of wire harness connector

(to Amplifier Antenna Assembly)

*b

Front view of wire harness connector

(to Stereo Component Tuner Assembly)

NG

REPLACE ANTENNA CORD SUB-ASSEMBLY

OK

8.

CHECK NO. 2 ANTENNA CORD SUB-ASSEMBLY (ROOF HEADLINING ASSEMBLY))

(a) Disconnect the No. 2 antenna cord sub-assembly (roof headlining assembly) connector from the stereo component tuner assembly.

(b) Disconnect the No. 2 antenna cord sub-assembly (roof headlining assembly) connector from the satellite radio antenna assembly.

(c) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

1 - 1

Always

Below 1 Ω

2 - 2

Always

Below 1 Ω

1 - Body ground

Always

10 kΩ or higher

2 - Body ground

Always

10 kΩ or higher

Text in Illustration

*a

Front view of wire harness connector

(to Stereo Component Tuner Assembly)

*b

Front view of wire harness connector

(to Satellite Radio Antenna Assembly)

NG

REPLACE ROOF HEADLINING ASSEMBLY

OK

9.

CHECK SATELLITE RADIO ANTENNA ASSEMBLY

(a) Replace the satellite radio antenna assembly with a known good one (See page 2016 - 2017 MY Sienna [12/2015 - 11/2017]; AUDIO / VIDEO: SATELLITE RADIO ANTENNA: REMOVAL ).

(b) Check if radio broadcasts can be received normally.

OK:

Radio broadcasts can be received normally.

OK

END (SATELLITE RADIO ANTENNA ASSEMBLY WAS DEFECTIVE)

NG

10.

CHECK AMPLIFIER ANTENNA ASSEMBLY

(a) Replace the amplifier antenna assembly.

(b) Check if radio broadcasts can be received normally.

OK:

Radio broadcasts can be received normally.

OK

END (AMPLIFIER ANTENNA ASSEMBLY WAS DEFECTIVE)

NG

11.

CHECK STEREO COMPONENT TUNER ASSEMBLY

(a) Replace the stereo component tuner assembly with a known good one (See page 2016 - 2017 MY Sienna [12/2015 - 11/2017]; AUDIO / VIDEO: SATELLITE RADIO TUNER: REMOVAL ).

(b) Check if radio broadcasts can be received normally.

OK:

Radio broadcasts can be received normally.

OK

END (STEREO COMPONENT TUNER ASSEMBLY WAS DEFECTIVE)

NG

12.

CONFIRM CURRENTLY SELECTED CHANNEL

(a) Confirm if CH000 is currently selected.

OK:

CH000 is selected.

OK

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL)

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2016 MY Sienna [12/2015 - 08/2016]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2017 MY Sienna [08/2016 - 11/2017]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE )