• Perform the Diagnostic System Check - Vehicle prior to using this diagnostic procedure.
• Review Strategy Based Diagnosis for an overview of the diagnostic approach.
• Diagnostic Procedure Instructions provides an overview of each diagnostic category.

The infotainment display and controls are a separate component from the radio, combined into an assembly. The assembly is supplied battery voltage and ground from the vehicle harness. The radio communicates digital video data for on-screen display through a dedicated cable containing the LVDS data circuits.

Control information, touch communications and dimming level for the display are communicated via a LIN serial data circuit to the radio.

If the radio detects the display is not responding to the output on the LVDS circuits, the radio sets the DTC.

Malfunctions may include a flickering or distorted image or a blank screen.

A momentary spike in volume upon start up may be due to the radio accessing the guest profile before switching to an established customer user profile. The radio will remember the set volume level the last time it was shut down in the guest profile mode, which is a normal operating characteristic. To alleviate the issues turn the radio on and proceed to the guest profile. Turn the volume level down to a lower level and power down the vehicle, the radio will retain the lower volume level upon the next start up.

• Ignition is ON or in the ACC position
• The system voltage is 9-16 V
• The infotainment system is ON
• The test is continuously when the infotainment system is operating

The radio detects the display is not responding to the output on the LVDS circuits.

• The radio sets this DTC
• No images are shown on the Info Display Module

• The radio detects a properly synced digital video signal.
• A history DTC will clear once 50 consecutive malfunction-free ignition cycles have occurred.

Radio/Navigation System Schematics

Master Electrical Component List

Radio/Audio System Description and Operation

• Circuit Testing
• Connector Repairs
• Testing for Intermittent Conditions and Poor Connections
• Wiring Repairs

Control Module References for scan tool information

1. Verify no other DTCs are present.
• If any other DTCs are present

  Refer to Diagnostic Trouble Code (DTC) List - Vehicle.

• If no other DTCs are present
2. Ignition ON, infotainment system ON.
3. Using a scan tool, under control functions select Info Display Test.
• If the Info Display can not display the test image.

  Refer to Circuit/System Testing.

• If the Info Display can display the test image.
4. All OK

1. Ignition OFF, disconnect the X1 harness connector at the P17 Info Display Module.
2. Test for less than 10 Ω between the ground circuit terminal 10 and ground.
• If 10 Ω or greater
1. Ignition OFF.
2. Test for less than 2 Ω in the ground circuit end to end.
• If 2 Ω or greater, repair the open/high resistance in the circuit.
• If less than 2 Ω, repair the open/high resistance in the ground connection.
• If less than 10 Ω
3. Verify that a test lamp illuminates between the B+ circuit terminal 1 and ground.
• If the test lamp does not illuminate
1. Ignition OFF, remove the test lamp.
2. Test for less than 2 Ω in the B+ circuit end to end.
• If 2 Ω or greater, repair the open/high resistance in the circuit.
• If the test lamp illuminates
4. Verify the LVDS interface cable is properly connected at the P17 Info Display Module and the A11 Radio and there is no damage to the cable or connections.
5. Ignition ON/Vehicle in Service Mode, infotainment system ON.
6. Verify the P17 Info Display Module displays an image.
• If the P17 Info Display Module does not display an image.

  Replace LVDS interface cable from the P17 Info Display Module to the A11 Radio.

1. Ignition ON/Vehicle in Service Mode, infotainment system ON.
2. Verify the P17 Info Display Module displays an image.
• If the P17 Info Display Module does not display an image.

  Replace the P17 Info Display Module.

3. Ignition ON/Vehicle in Service Mode, infotainment system ON.
4. Verify the P17 Info Display Module displays an image.
• If the P17 Info Display Module does not display an image.

  Replace the A11 Radio.

• If the P17 Info Display Module displays an image

  All OK.

• If the P17 Info Display Module displays an image.
7. All OK.

Perform the Diagnostic Repair Verification after completing the repair.

• Control Module References for radio replacement, programming, and setup.