Keyless Entry System Malfunction (Active)

Diagnostic Instructions

Circuit/System Description

The keyless entry system will unlock the vehicle doors or open/unlock the rear compartment when a corresponding button on the keyless entry transmitter is pressed. This is accomplished by the keyless entry transmitter sending a radio frequency to the remote control door lock receiver, which then sends the signal to the body control module (BCM). The BCM interprets the signal and activates the requested function. A low transmitter battery or radio frequency (RF) interference from aftermarket devices such as 2-way radios, power inverters, cellular phone chargers, computers, etc. may cause a system malfunction. High RF traffic areas, such as gas stations which use pay-at-the-pump RF transponders, may also cause interference that could lead to a malfunction.

The remote control door lock receiver uses the AM/FM antenna, located in the rear glass, to increase the range of the transmitter. A coax cable connects the remote control door lock receiver to the radio antenna amplifier. The radio antenna amplifier acts as an interface that combines the radio antenna and the remote control door lock receiver antenna. This allows both the radio and the remote control door lock receiver to use the AM/FM antenna.

Diagnostic Aids

  • Unwanted or inadvertent door lock/unlock activation may be requested by the OnStar® Remote Link application. It is possible that a customer may be unaware of account usage, resulting in an unwanted or phantom door lock/unlock. If normal system diagnosis does results in an inability to verify the customer’s concern, contact Technical Assistance Center (TAC).
  • Because both the remote control door lock receiver and the radio use the radio antenna amplifier to interface with the AM/FM antenna located in the back glass, any damage to the antenna or a malfunction in the radio antenna amplifier will result in both a reduction in keyless entry system range and poor reception when listening to AM/FM radio.
  • If available, the EL 43241 Keyless Entry Tester may be used to diagnose a low transmitter battery or a malfunctioning transmitter. To test, place the transmitter on the test pad of the EL 43241 and press each transmitter button one at a time, holding each button for three s. If the green light on the tester does not illuminate and a tone does not sound, first replace the transmitter battery and retest. If the malfunction continues after replacing the transmitter battery, replace the transmitter.
  • When using the EL 43241 Keyless Entry Tester, first inspect the keyless entry transmitter part number to determine that it is the correct model for the vehicle. An incorrect part number transmitter may pass the test, but it will not activate the keyless entry system.

Reference Information

Schematic Reference

Remote Function Schematics

Connector End View Reference

Master Electrical Component List

Description and Operation

Keyless Entry System Description and Operation

Electrical Information ReferenceScan Tool Reference

Control Module References for scan tool information

Special Tools

EL 43241 Keyless Entry Tester

Circuit/System Verification

Component Testing

Repair Instructions

Perform the Diagnostic Repair Verification after completing the repair.