Keyless Entry System Malfunction (without Passive Entry)

Diagnostic Instructions

Circuit/System Description

The keyless entry transmitter is part of the vehicle key. The keyless entry system will unlock the vehicle doors or open/unlock the rear compartment when a corresponding button on the keyless entry transmitter is pressed. This is accomplished by the keyless entry transmitter sending a radio frequency to the remote control door lock receiver, which then sends the signal to the body control module (BCM). The BCM interprets the signal and activates the requested function. A low transmitter battery or radio frequency (RF) interference from aftermarket devices such as 2-way radios, power inverters, cellular phone chargers, computers, etc. may cause a system malfunction. High RF traffic areas, such as gas stations which use pay-at-the-pump RF transponders, may also cause interference that could lead to a malfunction.

Diagnostic Aids

  • Unwanted or inadvertent door lock/unlock activation may be requested by the OnStar® Remote Link app. It is possible that a customer may be unaware of account usage, result in an unwanted or phantom door lock/unlock. If normal system diagnosis does results in an inability to verify the customer’s concern, contact Technical Assistance Center (TAC).
  • If available, the EL 43241 Keyless Entry Tester may be used to diagnose a low transmitter battery or a malfunctioning transmitter. To test, place the transmitter on the test pad of the EL 43241 and press each transmitter button one at a time, holding each button for three seconds. If the green light on the tester does not illuminate and a tone does not sound, first replace the transmitter battery and retest. If the malfunction continues after replacing the transmitter battery, replace the transmitter.
  • When using the EL 43241 Keyless Entry Tester, first inspect the keyless entry transmitter part number to determine that it is the correct model for the vehicle. An incorrect part number transmitter may pass the test, but it will not activate the keyless entry system.
  • When the vehicle key is in the ignition, the keyless entry functions are disabled from all keyless entry transmitters.

Reference Information

Schematic Reference

Remote Function Schematics

Connector End View Reference

Master Electrical Component List

Description and Operation

Keyless Entry System Description and Operation

Electrical Information ReferenceScan Tool Reference

Control Module References for K9 Body Control Module scan tool information

Special Tools

EL 43241 Keyless Entry Tester

Circuit/System Verification

Circuit/System Testing

Repair Instructions

Perform the Diagnostic Repair Verification after completing the repair.